Job Title

Job Description Summary

Job Description

Position Title: Front of House Receptionist

Department: Facilities Management            

Reports To: Facilities Manager

Location: Basildon, Essex

Cushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop, and live. The firmâ™s 52,000 employees in more than 60 countries provide deep local and global insights that create significant value for occupiers and investors around the world.

Cushman & Wakefield is among the largest commercial real estate services firms with revenues of $5 billion across core services of agency leasing, asset services, capital markets, facilities services (branded C&W Services), global occupier services, investment management (branded DTZ Investors), tenant representation, and valuations & advisory.

We have an exciting opportunity for a talented Front of House Receptionist to join our expanding Global Occupier Services team based at our client site in Essex, Basildon.

Role Purpose:

Reporting to the Site Facilities Manager and working as part of the wider Facilities Team, the Front of House Receptionist is responsible for delivering a professional, warm, and polished welcome to all visitors, staff, and contractors. As the first point of contact, the receptionist plays a key role in ensuring a positive experience on site, supporting day-to-day front-of-house operations, meeting room coordination, and general administrative duties.

Core Responsibilities:

• Ensure the consistent availability and presentation of front-of-house facilities and services
• Maintain a safe, secure, clean, and welcoming environment for all staff, guests, and contractors
• Manage bookings and provide support for meeting rooms and collaborative spaces as required
• Serve as the primary front desk point of contact, offering information and assistance as needed
• Provide a warm, professional, and courteous welcome to all individuals entering the building
• Build positive relationships with internal stakeholders, including senior staff and visiting clients
• Handle sensitive information and communications with professionalism and discretion
• Accurately record visitor and contractor details, ensuring compliance with site protocols
• Support with general administrative tasks and other duties as assigned by management
• Respond promptly and professionally to telephone and email inquiries
• Provide local information and assist visitors with directions, transport, and dining recommendations
• Manage the receipt and redirection of mail, phone calls, and packages as appropriate
• Coordinate with departments such as Events, Facilities, and Housekeeping to ensure seamless support
• Proactively anticipate visitor needs and ensure an exceptional guest experience
• Provide occasional support to the mailroom team as required

Office Facilities & Service Support:

• Assure availability of snacks and drink selection
• Assure site accessibility for people requiring special needs assistance
• Assure postal and special delivery services (receipt, distribution, collection) operate smoothly
• Maintain a positive relationship with the vendors, work alongside them to meet required response times and provide appropriate levels of service

Maintaining a Safe, Secure & Comfortable Environment:

• Ensure all building occupants are aware of their responsibilities when hosting visitors on site
• Communicate visitor protocols clearly to all guests to ensure compliance and a safe experience
• Monitor the use of access control systems and ensure appropriate ID badges are worn at all times; liaise with security for issuing or replacing passes as needed
• Provide clear briefings on site rules to clients and visitors upon arrival
• Adhere to and support visitor sign-in procedures in line with audit and compliance requirements
• Assist with or direct individuals to medical support services when requested

Meeting and Collaboration Space Management

• Coordinate the booking of meeting rooms, offices, and collaboration spaces for employees, ensuring all reservations are confirmed
• Prepare and configure meeting spaces to meet the specific needs of occupants
• Reset meeting rooms to their original or next occupantâ™s preferred setup after each use
• Maintain cleanliness and tidiness of reserved spaces to provide a welcoming environment for the next users
• Provide additional meeting support as requested by occupants
• Assist with the setup and troubleshooting of audiovisual equipment
• Respond promptly to stakeholder and senior leadership requests during meetings or events, such as providing stationery, refreshments, or other requirements

Help Point Support

• Serve as the primary point of contact for occupants seeking assistance
• Provide timely information, advice, and guidance to clients upon request
• Offer a welcoming and approachable presence to support occupants and visitors on site
• Deliver a service focused on ensuring a smooth and positive experience, enabling occupants to stay focused and productive
• Maintain thorough knowledge of site operations and effectively utilize the internal contact network to resolve queries

Visitor Reception and Coordination

• Warmly welcome and greet visitors upon their arrival on site
• Collaborate with hosts ahead of visitor arrivals to ensure a seamless check-in process, including site registration and ID badge issuance
• Proactively encourage clients to communicate any special requirements or needs in advance, allowing for thorough planning and preparation to ensure a smooth and accommodating visit

Networking and Relationship Management:

• Build and nurture professional relationships with occupants, vendors, and key stakeholders
• Maintain an effective network of contacts to facilitate smooth operations and timely resolutions

Mailroom Duties (as required):

• Provide cover for the mailroom when necessary
• Sort and distribute incoming mail and deliveries in accordance with site protocols
• Arrange courier collections and process outgoing mail (including franking and documentation)
• Liaise with building occupants to ensure timely and accurate mail services
• Hours of work alternate between 7.30am â“ 4.30pm and 8am â“ 5pm

Qualities and Personal Attributes: Essential (unless noted as Desirable)

Qualifications

• Proven relevant experience if no formal higher education

Knowledge

• Health & Safety legislation relevant to FM industry

Skill and Experience

Essential:

• Proven experience in a customer-facing role, ideally within facilities or hospitality
• Excellent communication and interpersonal skills
• Strong organisational skills and attention to detail
• Confidence working independently and taking initiative
• Proficient in Microsoft Office and other workplace systems

Personal Attributes

• Professional and presentable at all times
• Friendly, approachable, and confident in dealing with people at all levels
• Proactive, reliable, and capable of managing a varied workload
• Calm under pressure with a solution-focused mindset
• Strong sense of responsibility and a team-player mentality

We foster a culture of inclusion that embraces the unique strengths, perspectives, and experiences of all our employees. We firmly believe that our diversity enhances our team's capabilities, leading to improved decision-making, innovation, and business outcomes.