Job Title

Job Description Summary

Job Description

Associate Director (Transaction Management)

Global Occupier Services

London

Cushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop, and live. The firmâ™s 52,000 employees in more than 60 countries provide deep local and global insights that create significant value for occupiers and investors around the world. Cushman & Wakefield is among the largest commercial real estate services firms with revenues of $5 billion across core services of agency leasing, asset services, capital markets, facilities services (branded C&W Services), global occupier services, investment management (branded DTZ Investors), tenant representation, and valuations & advisory.

We have a fantastic opportunity for an Associate Director (Transaction Management) to join our expanding, market-leading Global Occupier Services team.

You will be supporting in the implementation of the business plan through managing and developing client relationships, contributing to business development assignments, managing clientâ™s assignments, representing the office/ team in the market. Your role will include managing responsibilities for project delivery, reporting and fulfilling revenue and profit targets.

Responsibilities: 

Clients & Marketing 

• Maintain, develop and strengthen strategic relationships with new and existing clients, actively developing business opportunities. 

• Day-to-day liaison with assigned client representative(s) during the course of an instruction. 

• Establish and maintain own and team profile internally and externally through effective PR and deal promotion. 

• Manage or contribute to initial discussions, preparation of tender documents, delivering pitches/ presentations and conducting negotiations. 

• Ensure projects and reports are delivered on time and in budget and to client objectives. 

• Strengthen Cushman & Wakefieldâ™s integrated portfolio by building links across business groups and global office network and working collaboratively to generate new instructions, pool expertise and provide advice. 

• Proactively looks for and is able to target new business and revenue opportunities with new and existing clients. 

• Manage and liaise with internal teams and external consultants to provide a full service to the client. Including overseeing communication, reporting and documentation from C&W local offices to ensure high quality service standards. 

• Create and implement plans for gathering and acting on client feedback. 

• Advise clients on portfolio strategy and optimisation solutions. 

Profit & Finance 

• Identify and deliver cross-selling opportunities for other areas of the business. 

• Contribute to projecting annual fee income via accurate fee forecasting/managing potential fee pipeline. 

• Effectively use established systems for debtor and disbursement recovery to secure cash flow and profitability, e.g. billing, debt pricing, costings.

• Understanding of product pricing and maintain profitable fee structures.

• Grow revenue and profitability generated by existing clients. 

Operations & Risk 

• Ensure timesheets are up to date and reflective of current work. 

• Ensure own and teamâ™s work complies with firm procedures and guidelines (health & safety, quality, risk, professional code of conduct). 

• Identify, manage and mitigate risks by implementing plans to review output of quality and risk procedures and achieve clear internal and external audit reports. 

• Support and help drive both internal and external processes. 

People & Teams 

• Provide on-going coaching, mentoring and other development opportunities for Director reports and/or Surveyors/ Consultants; conduct performance reviews with direct reports. 

• Keep own knowledge of relevant case law up to date. 

• Lead and co-ordinate the work of team on client projects; prioritise activities and delegate on the basis of appropriate expertise and development needs of team. 

• Sets and achieves own objectives in line with business plan and update with line manager as necessary. 

• Undertake and record the requisite amount of Continuing Professional Development (CPD). 

• Participate in non-fee generating activities such as graduate recruitment, L&D, resourcing and support local office social activities. 

• Bring fresh ideas and innovation to the group to enable a level of self-improvement. 

Qualifications: 

• Degree level qualification in Commercial Real Estate or related but not essential.

• RICS / MRICS.

Core Knowledge & Experience: 

• Proven track record across a variety of sectors. 

• Experience of leading projects to deliver seamless client service. 

• Demonstrable ability to take responsibility of sizeable and complex client instructions. 

• Business development and client relationship management. Demonstrable understanding of client needs. 

• Experience in networking and building relationships internally and externally. 

• Experience selling successfully to clients. 

• Experience in lead client contact positions, conducting pitches and presentations. 

• Demonstrable technical competence in areas relevant to role. 

• In-depth market and local knowledge in the relevant business area. 

• In-depth knowledge of the real estate industry sector. 

• Financial acumen and budget management. 

• High level business and report writing experience. 

• In-depth knowledge of current legislation and case law relevant to role. 

• Some experience in managing people and teams. 

• IT skills (MS Word, Excel, PowerPoint, Outlook, Internet). 

Core Knowledge & Experience (specific to the role): 

• Strong eye for detail. 

• Pro-active approach.  

• Excellent presentation skills in the output and delivery of client work. 

• Ideally, experience of international real estate markets or working in a cross-border role. 

Skills & Personal Qualities: 

• Ability to manage multiple projects at the same time, maintaining an excellent quality of service. 

• Strong selling and negotiation skills. 

• Proactive and solution oriented. 

• Very high standards of presentation. 

•  Good marketing skills. 

• Good commercial awareness skills. 

• Coaching and leadership skills. 

• Good communicator. 

• Time management. 

• Business and report writing. 

• Team player. 

• Excellent command of written/verbal English.

We foster a culture of inclusion that embraces the unique strengths, perspectives, and experiences of all our employees. We firmly believe that our diversity enhances our team's capabilities, leading to improved decision-making, innovation, and business outcomes. If you have any reservations about applying, please don't hesitate to reach out to your local recruiter for additional information