Job Title

Deal Desk Specialist

Job Description Summary

The Deal Desk Specialist will support brokers, Market Operations, and the Deal Desk organization by executing deal management activities and coordinating the resolution of deal-related issues. In this role, the Deal Desk Specialist will ensure high-quality, efficient, and effective services are provided by executing processes according to prescribed procedures and collaborating effectively with internal business partners.

Job Description

Essential Job Duties

• Execute and close requests of varying levels of complexity via review of documentation, entry of key data into enterprise systems, and resolve write-off or missing payment information
• Ensure efficient execution of deals through adherence to standardized, best practice procedures and proactively anticipate the needs of the broker
• Collaborate with local market teams to effectively coordinate and manage deal closings
• Review deals for accurate property, customer, and pricing terms to ensure the data included in contracts aligns to Cushman & Wakefield's internal compliance and system requirements
• Conduct commission calculations based on transaction documentation and contracts
• Contribute to Deal Desk's knowledge management and the maintenance of standard operating procedure, best practice, and key policy documentation
• Collaborate and align with Deal Desk Team peers to share best practices, proactively resolve issues, and identify ways to continuously improve the broker experience
• Performs other related duties as required or requested

Competencies:

• Proven track record of completing tasks according to SLAs or in accordance to a set of quality standards
• Demonstrated ability to independently execute tasks and resolve conflicts as they arise
• Excellent organization and time management skills with the ability to manage multiple tasks simultaneously
• Strong communication (written, oral) and customer service skills
• Team-player capable of building strong working relationships with peers and internal business partners
• Knowledge of Salesforce, Workday, or other Accounting/Customer Relationship Management software
• Knowledge of Commercial Real Estate industry a plus

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email . Please refer to the job title and job location when you contact us.

INCO: âœCushman & Wakefieldâ