Job Title

Job Description Summary

Job Description

Position Title: Workplace Coordinator

Corporate Grade: Admin / Graduate

Department: Facilities Management            

Location: Basildon

Cushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop, and live. The firmâ™s 44,000 employees in more than 60 countries provide deep local and global insights that create significant value for occupiers and investors around the world. Cushman & Wakefield is among the largest commercial real estate services firms with revenues of $5 billion across core services of agency leasing, asset services, capital markets, facilities services (branded C&W Services), global occupier services, investment management (branded DTZ Investors), tenant representation, and valuations & advisory.

Role Purpose:

• To ensure that effective facilities management activities are provided on site in accordance with the contract specification and agreed service levels. Develop and maintain a positive relationship with the client, customers and vendors.

Core Responsibilities:

• Assist and/or manage as required day to day running of the mailroom
• Sorting and distribution of incoming mail and deliveries according to site processes
• Arranging DHL and courier collections
• Franking of outgoing mail
• Collection of mail from around the building
• Provide cover as required for Front of House
• Assist client with onsite tasks such as parking, first aid and fire marshall admin
• Work within a â˜one teamâ™ approach to assist team members as required
• Documentation management on C&W systems, e.g. FAMIS 360, Meridian, SharePoints etc
• Raise, update and review tickets within CAFM system â“ FAMIS 360
• Emergency reporting as part of BIA, BCP and Evacuations
• Build and maintain a strong positive relationship with the client, customers and vendors maintaining and promoting excellent service
• Network with the EMEA team to provide best practice
• Purchase Order Processing and invoice queries
• Work to health & safety processes and procedures set out by C&W and legislative law
• Participate in the development and roll out of policies and procedures that affect the use of supplies and facilities
• Initiate interventions to solve problems in the facilities
• Initiate an active campaign on safety measures in the building
• Understand escalation process both on client and C&W side for reporting all operational and risk issues
• Respond appropriately to emergencies or urgent issues as they arise
• Provide operational support for Local FM and Client Real estate team
• Assist as required with building inspections inline with service agreement
• Assist as required on building moves and move management projects

Qualities and Personal Attributes: Essential (unless noted as Desirable)

Qualifications

• Proven relevant experience if no formal higher education

Knowledge

• Health & Safety legislation relevant to FM industry
• Previous facilities experience required

Skill and Experience

• Good communication / negotiation skills;
• Experience of developing strong client relationships; and
• Use of MS Office programs, internal systems and databases

Personal Attributes

• Team player;
• A self-starter, capable of working unsupervised;
• Competent and confident approach to workload;
• Presentable and smart in appearance;
• Proactive and able to work under pressure;
• Ability to manage a varied and complex workload; and
• A measured approach to problem solving and decision making