Job Summary

Reporting to the Area Manager, the Property Manager is responsible for the day-to-day operation and financial performance of building(s) within a diverse portfolio of market based residential and mixed-use properties, providing superior property management and excellent customer service in support of organizational and University goals. In addition to supervising the local site operations team, the Property Manager works closely & collaboratively with the area leasing coordinator, financial analyst, , contracts manager and other stakeholders for the successful operation of the portfolio. Duties and responsibilities include but are not limited to the following.

Position Description

Duties and Responsibilities

• Ensure code compliance and the proper operation of all life safety systems and activities
• Ensure compliance with OSHA, ADA, BERDO, BEUDO, zoning, and other municipal and University regulatory requirement
• Attend position/industry related training as required

Perform annual unit inspections and regular building inspections to inform operating and capital projects.

Liaise as needed with University colleagues both inside and outside of HUH.

• Participate as needed with any operations related communication with residents within the portfolio
• Ensure proper operation of facilities, grounds and systems
• Serve as needed as operational representative in operating and capital improvement projects
• Maintain inventory of portfolio mechanical equipment including lifecycle, building impact, energy use, and provisioning for future replacement
• Stays up to date in new processes and innovation relevant to the multifamily housing industry

• Assist in preparation, management and implementation of various budgets consistent with departmental plans, goals & initiatives
• Assist the Area Manager in preparing periodic management reports
• Participate in on-going revision & implementation of operating policies and procedures
• Manage the field office and staff, including payroll, performance reviews, and time-off schedules.
• Coach, mentor, and develop direct reports.
• Ensure the timely completion of work orders and other resident/property services
• Monitor 24 hour on-call services for the portfolio, responding in a support function as needed
• Consistently strive for positive resident and community relations.
• Ensure proper operation of facilities, grounds and systems
• Coordinate & manage unit improvement, unit renovation and common area operating projects
• Manage unit turnover processes in coordination with the leasing department
• Maintain preventative maintenance schedules and records
• Walk your buidings on a regular basis to assess the quality of work from employees, vendors, and assess any necessary maintenance needs
• Manage vendors and service relationships, including the timely processing of invoices
• Oversee purchasing of all buildings supplies and equipment
• Other duties as assigned

Administrative Support

Administrative Support

• Provides general administrative support to Area Manager; also supports cross-unit scheduling for HUH managers.
• Oversees the a/p process for all operational invoices for their area
• Reviews purchasing card transactions and coordinates with teams to ensure departmental compliance with University policies and best practices
• Participate in the onboarding of new HUH staff - working with HR and HUIT to complete New User Form and monitor progress of field tickets, outfitting onsite and remote work setups, developing a training plan with the hiring manager.
• Provides administrative training to new administrative and field hires; engages other administrative support staff as needed to accomplish work; acts as resource and provides backup support for other administrative staff within HUH as needed and facilitating awareness of University policy; Represents department in Campus Service-wide administrative initiatives.

Systems Support

• Administers the Yardi system: adds new staff/tenants to platform, submit Work Orders for HUH and/or on behalf of tenants.
• Document management support, including archives.
• Assists with internal systems as backup to Property Administrators: CCure, Yardi, Premisys, etc.
• Serves as departmental coordinator a resource for key business systems: B2P, Concur, etc.
• Organizes and implements administrative systems and procedures, performing necessary support duties as needed. Responsible for maintaining up to date and accessible documentation of processes for which this position has primary accountability.

Other Support

• Completes special projects as assigned.
• Performs related duties as required.

Basic Qualifications

• A college degree strongly preferred, or an equivalent of education plus relevant experience.
• The position requires 3+ years of professional residential property management and staff supervisory experience, including the full array of property operations
• The knowledge of residential leasing/lease enforcement, policies & procedures, financial reporting and familiarity with generally accepted accounting principles is critical
• Minimum of ten or more years of related experience. Education beyond high school may count toward experience.
• Must have excellent computer skills including in-depth understanding of, and experience with, databases, spreadsheets, word processing and scheduling/email software packages (Microsoft Word, Excel, Access, Yardi, and Outlook).
  
  

Additional Qualifications and Skills

• Must demonstrate strong communication (phone, written, in-person) and interpersonal skills, and the ability to work effectively in a fast-paced, customer-focused operations environment with multiple projects and priorities.
• Must be able to multi-task and perform duties with a high degree of speed, accuracy, and attention to detail.
• Must have strong organizational skills with a proven ability to assume accountability for projects and work independently to see tasks from start to finish.
• Must be proficient in writing business correspondence and have strong computer skills.
• Must have a demonstrated ability to work collaboratively in a team environment with multiple staff members.
• Must be able to handle complex and confidential materials and information.
• Customer service orientation, a bias for action, a high level of integrity, sensitivity to various interests, diplomacy, advocacy, self-confidence, and resourcefulness are all desired competencies.

Working Conditions

• Emergency Status Designation: Critical
• The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines

Additional Information

Harvard University Housing & Real Estate (HUHRE) is a department within Harvard Campus Services, a multi-department organization within Harvard?s Central Administration. HUHRE supports the University?s educational and research efforts by offering Harvard affiliates a wide array of housing and real estate services in University-owned properties which are conveniently located, competitively priced, and professionally managed to residents and tenants alike. HUHRE serves as the asset manager for Harvard?s portfolio of commercial spaces and centrally stewarded institutional assets, overseeing the leasing and operations of University-owned institutional space for Harvard affiliates and commercial spaces for rent by private retail tenants within the Cambridge, and Greater Boston area.

HUHRE manages a broad range of initiatives and assets to help support the Harvard community. These include, but are not limited to:

• Leasing, managing, and renewing Harvard-owned housing as well as Harvard offices/institutional spaces, and commercial real estate portfolios
• Leading community engagement and programming opportunities
• Managing relationships with external partners and vendors
• Working within the larger University community to develop and coordinate University-wide policies and strategies
• Supporting new University housing and real estate development projects across the Cambridge and Greater Boston area

Harvard University Housing & Real Estate and Harvard Campus Services are committed to cultivating an organization that is diverse, equitable, and inclusive.

Benefits

We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Work Format

Hybrid (partially on-site, partially remote)


Commitment to Equity, Diversity, Inclusion, and Belonging
Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

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