Job Title

LATAM Regional Operations Director

Job Description Summary

The Regional Operations Director (LATAM) acts as a strategic partner to the Regional Executive leader. This position is responsible for driving and supporting both top-line growth and margin accretion at the individual market and regional levels, directly contributing to the overall success of Cushman and Wakefield.
This success will be achieved primarily by: identifying and implementing process improvement and other efficiencies across markets, driving additional accountability in strategic growth priorities, champion and sponsor critical transformation projects, and ensuring optimum alignment and integration among service lines, support services and leadership.

Job Description

PRINCIPAL RESPONSIBILITIES

• Partner with County Leaders and local employees to provide strategic and tactical support towards the overall success of the LATAM region. Advise on decisions related to: P&L management, investments, coverage strategy, staffing levels, geographic coverage, service line coverage, areas of efficiency and many other topics
• Partner with Americas operations leadership and transformation group to identify, prioritize, pilot and roll out transformation and automation projects in an organized and effective way.
• Additionally, responsible for executive sponsorship and overall implementation success.
• Drive strategic alignment and communication around service-line and functional specific initiatives (process change, projects, deliverables, etc...) to ensure downstream and cross service line/cross-function impacts are fully understood and accounted for.
• Oversee, and mentor local operations employees within span of control. This includes personal and corporate goals, development plans, performance expectations, understanding and advising on team structure, and expectation setting with internal clients (Country leaders, fee earners, etc.)
• Drive and track accountability and progress toward established plans, adherence and guidance on expected corporate practices and policies, prioritizing market opportunities, escalation management and routing.
• Identify corporate needs from the local markets and support the overall business process to collect, aggregate, scrub and present results in an efficient and organized manner.
• Quality control and final sign-off ensuring local professionals used like methodologies to achieve desired outcome. Responsible for regional balance to ensure all markets are impacted appropriately by request or initiative (positive or negative).
• Advise Americas Operations and Business leadership on effectiveness of local leadership structure, approach and methodology. Recommend opportunities to cross train, educate, leverage, expand and modify structure in ways that will maximize the impact of each initiative

REQUIRED EXPERIENCE AND KNOWLEDGE

To perform this role successfully, an individual must be able to perform all essential functions satisfactorily.

• Ability to inspire and motivate others to perform well and accept feedback from others
• Ability to manage quality by looking for ways to improve and promote quality and demonstrate accuracy and thoroughness
• Financial Analysis, P&L ownership, and budget experience
• Strong human capital knowledge and experience
• Operating within a compliance environment
• Proven track record in running a profitable, fully diversified commercial real estate operation or successful sales and service organization
• Proven ability to lead and direct new business development efforts
• Possess existing institutional and corporate client relationships
• Proven track record in sound business judgment and business acumen
• Strong relationships building skills
• Demonstrated ability to lead, motivate and inspire diverse work teams
• Excellent written, oral and presentation skills.
• Detail-oriented with a solid ability to think and communicate strategically

REQUIRED EDUCATION AND QUALIFICATIONS

• Bachelorâ™s Degree required; Business Administration major preferred.
• Graduate Degree preferred.
• Specialized knowledge in real estate.
• Requires 10+ years of professional experience with at least five (5) in a management role with direct reports.
• Spanish language fluency; written and verbal

KEY COMPENTENCIES

• Interpersonal skills
• oral/Written communication skills
• Conflict management
• Strategic Thinking
• Manage through Change
• Business Acumen
• Financial Acumen
• Relationship Management
• Change Management
• Ability to influence stakeholders
• Decisiveness, accountability, ownership
• Action-oriented